Law Office of Elizabeth Lockett, PLLC

We found Ms. Lockett via our Deloitte Met Life Legal Plan (meaning, she was listed as a participating vendor in several practice areas). We scheduled a 20 min consultation call that ran to an hour, delayed due to her technical issues (taking a consultation call from her car, which lead to bad internet connectivity). She indicated she would accept our case as she accepted 5 tax protest cases per year, and we would be number 4. We sent an email expressing our interest in retaining her, and 6 emails and 1 month later, we have not heard anything. A simple "no" would have sufficed so we could move on, given the timeliness of this matter. She not only wasted our time, but also indicates her lack of integrity for agreeing to participate in a program and not following through. As an attorney myself, that is simply unprofessional and I feel obligated to leave my first ever negative review (and frankly, probably my 3rd review overall). In the law, communication, accountability, reliability and ethical practice matter.

I recently used the legal services of the Law Office of Elizabeth Lockett, PLLC, and my experience was quite disappointing, primarily due to a severe lack of communication. In March I hired Ms. Lockett to create a basic will with accompanying documents, and I agreed to and paid the flat rate fee that she charged for her services. In the beginning she was very responsive, but as we went further along in the process, communication on her end became a major issue. Despite numerous attempts to reach out, I often found myself waiting weeks to receive responses to my emails and calls. This lack of timely communication caused significant delays and added unnecessary stress to a process that should’ve been straightforward. We started working on my will in March, and I did not receive my final documents till the end of September, which is unacceptable given the fact that my will is pretty straightforward. We were at the tail end of my process, and I simply wanted to review the final documents that she promised me over a month ago. Despite several phone calls and emails, I finally received a prompt response when I informed her that I would no longer be needing her services since I hadn’t heard from her in over a month. In her response she attached my final documents and mentioned that I received a text from her automated system to my missed calls to book an appointment. Why would I need to book an appointment to chat to receive final documents that she promised me over a month ago? Her immediate response to my email terminating services confirmed that she was indeed ignoring my calls and emails, and that although I had paid her in full months ago, I was put on the back burner. Overall, I was extremely disappointed with the lack of professionalism and communication provided by The Law Office of Elizabeth Lockett, PLLC.

I can now see why this attorney has a 5.0 star review! I googled attorneys to help me with an issue involving my property and saw her glowing reviews. Ms. Lockett is professional, affordable and honest. I highly recommend her. I am very pleased with the outcome. She spent a lot of time on calls that she did not have to do but because she is thorough, she went above and beyond my expectations! Thank you so much Ms. Lockett!! 🙂