Kraayeveld Family Law

I don’t normally leave negative reviews, especially because as a small business owner myself, I know how misleading or damaging they can sometimes be. Unfortunately, this experience warranted one. To be fair, my experience with Kelsey prior to the billing issue was not bad. She was professional and knowledgeable, and I understood from the beginning that the firm billed in 0.2-hour increments. What ultimately pushed me to terminate representation was being billed $95 for my attorney emailing opposing counsel to ask for a status update, followed by another $95 charge for emailing me to say they had not received a response. Essentially being billed for unprompted updates, $190. The firm later explained that these charges also included reviewing the file, tracking deadlines, and managing follow-up. My issue was never whether the fee agreement technically allowed these charges. My issue was the value provided to the client. Paying $190 essentially surrounding an unanswered status inquiry is a bit ridiculous. I don't believe every internal administrative action or routine courtesy associated with managing a client relationship needs to become a billable event simply because the agreement permits it. In summary: If you are comfortable being billed for virtually every touchpoint on your file, including unprompted status updates telling you there is no update, this may not bother you. It bothered me enough to terminate representation as I truly despise businesses that milk customers for the sake of agreements, and charging for little value. I want to reiterate that my dissatisfaction was primarily with the billing philosophy, and horrible customer service. Not the attorney's professionalism or competency.

I can’t say enough positive things about my experience with Kraayeveld Law and, especially, Kelsey McCalmon. From the very beginning, Abbey and Alexis were wonderful. They were kind, responsive, and made me feel like I was in good hands. That level of care continued throughout the entire process. Kelsey was truly there for me every step of the way. Whenever a question or concern came up, she was readily available, took the time to explain what was happening, and helped me understand my options so I could make informed decisions. She has a way of making a complicated and sometimes overwhelming process feel much more manageable. Kelsey and her team are incredibly organized and communicate exceptionally well. I always felt like I knew what was going on and what to expect next, which gave me a tremendous amount of confidence and peace of mind. I especially appreciated having Kelsey in my corner when dealing with some unprofessional behavior from opposing counsel. She handled those situations with professionalism, confidence, and grace, and I always felt that she had my back. Going through a legal process can be stressful and emotional, so having the right attorney really matters. Kelsey has the whole package — she is knowledgeable, professional, compassionate, organized, responsive, and genuinely cares about her clients. This was truly a first-class experience from start to finish. I am incredibly grateful to Kelsey, Abbey, Alexis, and the entire team at Kraayeveld Law. I would not hesitate for a moment to recommend Kelsey to anyone looking for a top-notch attorney. She is someone you want in your corner.